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You can use any major credit card (Visa, Mastercard, Discover or American Express). Your credit card statement will reflect payment to Staples Promotional Products.

To redeem a promo code, please enter it during checkout and the discount will be applied to your purchase. Please note: Specific limitations may apply.

For a printout of your receipt, click on My Account. Click on the Order History link to view your past orders. Select the relevant order for which you would like a receipt and print this page.

Unless otherwise specified, all orders will be processed and shipped within 48 hours upon receipt. To view your estimated delivery date, please check the product description page.

For production and delivery lead times on drop-ship or custom orders, contact 886-225-0936.
Please note: The deadline for orders to be shipped the same day they’re placed is 2 p.m. CST.

Once your order has shipped, you will be emailed a final receipt with a tracking number if one has been provided by the carrier. You will also be able to see the tracking number (if provided) under Order History.

We will do everything possible to meet your deadline. You may choose a faster shipping method during the checkout process. Please note: Expedited shipping may require an additional cost.

We make every effort to ensure the products on our site are in stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.

Once the order is placed, call Customer Service at 1-888-323-1936.

Call Customer Service at 1-888-323-1936.

To specify multiple shipping addresses, call us at 1-888-323-1936 or e–mail us at thenrgstore@staples.com when placing your order.

All shipments to APO, FPO or DPO addresses must be sent via U.S. Priority or First Class Mail. Orders shipping to these addresses will be identified during order processing, and the shipping method will be updated accordingly. Your shipping confirmation will reflect the updated freight service and charges. The charges should never exceed what you've been quoted during the checkout process.

• This site supports orders being shipped to addresses in the United States.
• Apparel items marked as imported are not available for shipment into Canada and most European countries.
• For Canadian restrictions and availability to all other countries outside of the Continental USA, please e–mail our Customer Service Department: thenrgstore@staples.com or call our international customer assistance number:  1-888-323-1936.

International Customs/Duties/VAT:

All customs, duties and value-added taxes are the recipient's responsibility and are due at the time of delivery. These charges are in addition to the purchase total from this store.

International Returns:

Except for defects in product or workmanship, all international sales are final. Any returns require a return authorization number. Email Customer Service at thenrgstore@staples.com for a return number.

We have thousands of custom order options that are available to you. Our online offerings represent only a sampling of the products we can source and develop for you. If you don't find what you're searching for, please call us at 886-225-0936 or email us at client.relations10@staples.com to begin the custom order process.

Due to the variety of brands and styles we carry, we've provided brand-specific size charts for select product pages. If you're having trouble finding a specific size, please contact Customer Service at thenrgstore@staples.com, and a representative will be happy to help you.

After your order has been processed for delivery, you'll receive a confirmation email. The confirmation will contain the expected delivery date, shipping address, order number and other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

You can also view your order status and details through your My Account portal in Order History.

Once the order is placed, call Customer Service at 1-888-323-1936.

You can access past orders and invoices by clicking on My Account. Click on the Order History link to view your past orders.

If an item is out of stock, the product page will list zero as the current in-stock quantity along with the restock date.

In-stock: Your purchases are backed by our 90-day Satisfaction Guarantee. If the merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 90 days from the day you receive your order. Our friendly Customer Service team is available at 1-888-323-1936 between the hours of 7 a.m. and 5 p.m. CST.
Custom Orders: We are unable to accept returns or process exchanges on custom, made-to-order products. If you feel your order was produced incorrectly, please contact us within 30 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will replace your order or issue a refund.
Due to shipping restrictions, we cannot accept returns on items with alcohol content such as hand sanitizers or on wireless items with lithium batteries such as portable chargers, speakers and earbuds.

To return an in-stock item, contact Customer Service at 1-888-323-1936 to obtain a Return Form. Fill out this form and carefully repack the merchandise with the form in the original carton within 90 days of purchase.

Call Customer Service at 1-888-323-1936. Your dedicated Customer Service Representative will help determine if a return, refund or replacement is needed.

Call Customer Service at 1-888-323-1936.

Call Customer Service at 1-888-323-1936 for more information.

Call Customer Service at 1-888-323-1936 for more information.

Attention California Residents: Californias Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We know you're concerned about product safety, and we take all the necessary steps to comply with all applicable safety and health requirements.

We provide a Prop 65 link on the product page for each item that requires the Prop 65 warning. If a Prop 65 link does not appear for the product you wish to purchase, the supplier of the product has indicated that it does not require the Prop 65 warning.

Supplier reserves the right, subject to notice to Buyer, to adjust the price of Licensed Products to reflect changes in imposed tariffs that affect the overall cost of the Licensed Products.

Before you can redeem your eGift card, you'll need to find and enter the eGift card number into your personal eGift card balance by following these steps:

• Go to My Account, where you'll see Your Balances.
• Click on Manage eGift cards.
• Enter the number and click on Add to Balance.

When its time to check out, you can choose to use all or just part of your eGift card balance.

eGift cards received can also be redeemed when you place an order by calling Customer Service at 1-888-323-1936.

eGift cards are easy, efficient and cost-effective because the process is electronic.

These eGift cards work like a gift card from any retail store and can be redeemed for all or part of an order. If your order totals more than your eGift card amount, you will be asked for a credit card number to cover the remaining balance. If your purchase is less than the total amount, the balance will be held for you on your account. It is important to be sure that your eGift cards are added to your balance.

You are not required to use a eGift card, even if you have one. At checkout, you will be asked to select a method of payment. At this point you may choose to use the eGift card or other form of payment. Two or more eGift cards may be combined.

• If you have multiple eGift cards, the website will automatically use them in a first-in, first-out sequence by redeeming the oldest eGift card first.
• Normal tax and shipping charges apply on all merchandise purchases. These charges can be covered by your eGift card balance when you check out.
• For assistance, call Customer Service at 1-888-323-1936.

• Click on the eGift cards link.
• Enter the quantity and monetary amount of eGift Card you wish to purchase, along with the other requested information. Required information is marked with an asterisk (*) Please note: The recipient will be notified via email that the eGift card has been purchased. The email will contain a unique eGift card number along with the text message you entered. Please note: It may take 1-3 days for the email to be received.
• If more than one eGift card amount is available, select the eGift card amount from the drop-down box. If only one amount is available, the amount will already be filled in (for example, $25).
• If desired, type in a special message for the recipient in the box provided.
• Click the 'Add to Cart' button. The eGift card will show up in your shopping cart.
• Check out as you normally would.
• The recipient will be notified via email that the eGift card has been purchased. The email will contain a unique eGift card number along with the text message you entered. Please note: it may take 1-3 days for the email to be received.

Although email delivery of eGift cards is the most secure option, it's possible to order more than one eGift card at one time, which may be convenient if you want to present several eGift cards as recognition in a meeting or similar situation.

• Order as above, by clicking on the eGift cards link.
• Instead of sending each eGift card to the recipient, send them to your own email address.
• Print out each eGift card confirmation to hand-deliver to the recipient.

Please note: You will receive separate email confirmations for each eGift card ordered. For example, if you order five eGift cards this way, you will receive five separate email confirmations.

Before you can redeem an eGift card, add it into your personal eGift card balance to ensure its safety.

You can do this in one of two ways:

• If you receive an eGift card via email, it will contain a link to the website.
• Click on the link in the email.
• Log in to the online store.
• Verify the information on the screen.
• Click Add to Balance to apply to your account.

You can also credit an eGift card through your My Account portal by clicking Manage eGift card(s) under the Your Balances section.

• You will be prompted to log in, if you haven't already done so.
• Enter the eGift card number in the input field.
• Click Add to Balance to apply to your account.

Any eGift card not redeemed (by ordering merchandise or requesting a refund) within five years will be escheated to the appropriate state or the state of Delaware to comply with the state escheatment laws.